The FAQs page is a list of the most common questions we receive from our clients. Please click on the question to see the complete answers.
Wiping a Dell Computer for Surplus
Update: This article has been moved to the Answers @ ACES knowledgebase Per university policy, all computers must have their […]
Troubleshooting VPN, Remote, and Other Networking Issues
From time to time, you may find yourself working off campus and experiencing issues connecting to the internet, the campus […]
Outlook 2010 Features and Guides
CITES has provided useful, detailed guides for using many features in Outlook 2010, including Scheduling Assistant and Shared Calendars. You […]
Getting Started with Lync
You can download and install the Lync client for Mac, Windows 7, and Windows XP by following this guide. Once […]
Lync and UC Support Sites
Click here to view a list of Lync and UC support websites.
[OLD] Q. What smartphones will work with the ACES Exchange server?
A. There are several types of phones that work with the ACES Exchange system…
Q. How do I retrieve a Dell E-Quote using iBuy?
Since retrieving a Dell E-Quote from the iBuy system is an infrequent task for most of us, this document will remind you exactly what to click to successfully retrieve an E-Quote
Q. How do I set an Out of Office Autoreply in Outlook, OWA, Mail?
You can set an automatic reply message on your ACES Exchange mailbox either…
Q. What do I do if my NetID password has expired?
A. If you have forgotten your password and…
Q. How do I update my directory Profile information?
A. Some information is taken…
Q. How do I change my NetID password?
A. All CITES-managed passwords, including NetID, can be changed by…
[OLD] Q. How do I change my ACES Active Directory Password?
A. There are 2 recommended ways for…
Q. What is a NetID and how do I request one?
A. Your NetID is a unique username that…
Q. What do I do if I have forgotten my NetID password?
A. CITES manages all NetID/NetID password information. If you have…
[OLD] Q. What is Outlook Web Access (OWA)?
A. Outlook Web Access (OWA) is a web-based service that…
Q. How do I subscribe/unsubscribe from an email distribution list?
A. To request that an individual be added/removed from…
Q. What is “phishing”?
A. “Phishing” is a popular technique used today by…
Q. What is the size limit of an incoming/outgoing email?
A. 65 MB is the current limit…
Q. How can I cancel an open request?
A. The easiest way to cancel an open request is to…
Q. How can I update a request with new information?
A. You may call…
Q. What information should I have before contacting the Helpdesk?
A. For the attendants to fully document your issue, please have your…
Q. How do I report a computer-related problem?
A. There are several ways to…
