The hardware/software page provides information on current specs on most Desktops and Laptops, ATS AdminIT recommended and fully supported Printers, and software that comes preloaded on the standard image.
Connecting to the new Quickbooks server
Update: This article has been move to the Answers @ ACES knowledgebase Admin IT has recently upgraded to a new […]
Getting started with Grammarly@edu
Update: This article has been moved to the Answers @ ACES knowledgebase Grammarly@edu Instant Writing Assistance Online Tool Grammarly@edu is […]
Wiping a Dell Computer for Surplus
Update: This article has been moved to the Answers @ ACES knowledgebase Per university policy, all computers must have their […]
Troubleshooting VPN, Remote, and Other Networking Issues
From time to time, you may find yourself working off campus and experiencing issues connecting to the internet, the campus […]
Remote Desktop Connection with PocketCloud (iOS, Android, Windows Phone)
This step-by-step guide will show you how to connect to your Windows or Apple computer with the mobile app PocketCloud […]
Setting up a Polycom CX3000 Conference Phone with Skype for Business
To download this guide for reference, click here. To use the Polycom CX3000 without a computer, follow these steps: 1. […]
Scan-to-Email with Ricoh Copiers
These instructions apply to the current model line of Ricoh copiers. Before scan-to-email will work properly, you may need to […]
Connecting File Browser iPad App to Share Drives
With the File Browser iOS app for your iPad, you can connect to the VPN and browse your network drives […]
ATS Box.com Quick Start Guide
Click here to view the Quick Start Guide for using Box.com If you have any questions about how to use […]
Lynda.com Software Tutorials
The University has reached an agreement with Lynda.com to allow free access to all staff, faculty, and students at the […]
Lync for Mac – Lync 2011 Basics
Tech Services has posted an excellent introductory guide to using Lync 2011 for Mac. Click here to view the PDF.
Lync Features and Tutorials
CITES has provided links to many online Lync tutorials, including University-specific settings, policies, and procedures, on this page.
Adding a Trusted Location to Office 2010 programs
This guide can be downloaded in .PDF form by clicking here. Microsoft Office 2010 includes a new feature called “Protected […]
Getting Started with Lync
You can download and install the Lync client for Mac, Windows 7, and Windows XP by following this guide. Once […]
Lync and UC Support Sites
Click here to view a list of Lync and UC support websites.
Viewing Members of a Group in the Outlook Global Address List (GAL)
Every version of Outlook requires a slightly different set of steps to view membership of Groups. Follow the guides below […]
Configure Outlook 2010 for CITES Exchange
To set up a new Outlook 2010 Profile with a CITES Exchange Email account, follow these steps: 1. Go to […]
